Refund Policy
Effective Date: August 18, 2026.
Every new subscription starts with a
14-day free trial — you are only charged if you keep your subscription after
the trial ends. And if you're not satisfied after paying, every first-time purchase is covered
by a 14-day money-back guarantee.
1. 14-Day Free Trial
New subscriptions include a 14-day free trial. You are not charged until the trial ends. Cancel anytime before day 14 and you will never be charged. If you don't cancel, your plan begins and the first payment is taken automatically.
2. 14-Day Money-Back Guarantee
If you are not satisfied with FocusFlow Pro after your trial converts, request a refund within 14 days of your first payment and we will refund the full amount paid to your original payment method. This applies to both monthly and yearly plans, and to every customer's first paid subscription.
3. How to Request a Refund
Email us at support@focusflowapp.in with the email address used at checkout and your order reference (found on your payment receipt). We will process eligible refunds within 5–7 business days. The refund will appear on your original payment method within a few business days after that, depending on your bank or card provider.
4. Subscriptions, Pausing and Cancellation
- Pausing: Pause anytime from the FocusFlow extension (More → License → Manage subscription) or from the customer portal in your payment receipt. Pausing stops all charges immediately and no further payments are taken while paused. Pro access pauses right away, and the time you already paid for is preserved — when you resume, your billing dates move forward by the length of the pause. There is no limit on how long a subscription can stay paused.
- Monthly plans: Cancel anytime — you keep Pro access for the rest of your paid month.
- Yearly plans: Cancel anytime — you keep Pro access for the rest of your paid year.
- You can cancel from the FocusFlow extension (More → License → Manage subscription), from the payment receipt, or from the customer portal provided by our payment partner, Dodo Payments. Cancelling keeps Pro active until the end of your paid period; you are never charged again after that. Refunds within the 14-day window follow Section 2.
5. Renewal Disputes
If you were charged for a renewal you did not intend to keep, contact us within 14 days of the renewal charge and we will refund it. If you cancel before a renewal date, you will not be charged again.
6. Exceptions
The 14-day guarantee applies once per customer, to your first paid subscription. Later purchases and renewals are handled on a case-by-case basis at our discretion. We do not offer partial refunds for time already used, except where required by law.
7. Contact Us
Questions about this policy? Reach out at support@focusflowapp.in.